Shipping policy
Shipping Policy
At Kind Haus, we take great care in preparing and packaging each order to ensure it arrives safely and with intention.
By placing an order, you agree to the terms outlined below.
Processing Times
All orders are processed within 2–5 business days (excluding weekends and holidays).
Please note:
- Processing times may be extended during high-volume periods, product launches, or holidays
- Orders are not processed or shipped on weekends or federal holidays
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times are provided by the carrier and are not guaranteed. Kind Haus is not responsible for delays caused by shipping carriers, weather, or other circumstances outside of our control.
Order Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Kind Haus is not responsible for:
- Orders shipped to incorrectly entered addresses
- Packages returned due to insufficient or incorrect address information
If an order is returned to us, reshipping fees will apply.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and marked as delivered by the carrier, Kind Haus is not responsible for lost or stolen packages.
If your package is marked as delivered but cannot be located, you must contact the shipping carrier directly to file a claim.
Kind Haus is not obligated to replace or refund orders that are confirmed as delivered.
Damaged Shipments
If your order arrives damaged, please refer to our Refund Policy and contact us within 5 days of delivery with the required documentation.
Shipping Restrictions
We currently ship to [insert locations, e.g., United States only].
Kind Haus is not responsible for any customs fees, duties, or taxes incurred on international shipments (if applicable).
Contact Us
If you have any questions regarding your shipment, please contact us at:
kindnesshaus@gmail.com
Kind Haus
Thoughtful comfort for life’s moments